Verification
- Why do I have to provide Documents?
- Why have you requested a Bank Statement and/or Card Copies?
- Why do I have to provide a selfie as part of verifying my Account?
- Who or what is the GRAI?
- How do I change my Name or Address?
- What happens if I do not Verify my Account?
Deposits
- How do I make a Deposit?
- What Deposit Options Do You Offer
- What Payment Methods Can I Use?
- How can I add a new Payment Method?
- Can I deposit using a Credit Card?
- What is the Minimum and Maximum amount I can Deposit?
Withdrawals
- What Is A Closed Loop Withdrawal Policy?
- What is the Minimum Amount I can Withdraw?
- How do I make a Withdrawal?
- Why can't I withdraw from my BOYLE Sports account?
- Can I Cancel my Withdrawal?
- Why is my Withdrawal Pending?
My Account
- How do I reset my password?
- How do I change my password when I am logged in?
- Why have I not received my six-digit code to reset my password?
- How do I retrieve my username?
- Why have I not received my username?
- How do I locate my Account Number or Username when I am logged in?
Sports Promotions
- How can I qualify for the Sign Up Offer?
- When will I receive my Sign Up Offer Free Bets?
- How can I use my Sign Up Offer Free Bets?
- Why did I not receive my Sign Up Offer?
- How can I check for available Sports Promotions?
- How do I place a bet using my Free Bet Balance?
Horse Racing
- How do I place a bet?
- How do I place a Tote bet?
- What is a Dead-heat?
- What happens to my bet if there is a non-runner?
- What is a Rule 4?
- How long will it take for my bet to settle?
Safer Gambling
- Who or what is the GRAI?
- What is a Deposit Limit?
- When will my Deposit Limit reset?
- How do I set or change a Deposit Limit?
- Why can I not increase my Deposit Limit?
- When I decrease my Deposit Limit, when does it come into effect?
World Cup 2026
- How to place a bet?
- What is Handicap Betting?
- How to place a Bet Builder bet?
- What happens to my bet if my player is booked when on the bench or after 90 minutes?
- What is the Cash Out feature?
- How do I cash out my bet?
Sport
- How do I cash out my bet?
- What is the Cash Out feature?
- How long will it take for my bet to settle?
- Can I place a bet on an event that is in-play?
- Can I request prices for a specific market?
- Where do I find the sports rules?
Gaming
- Wild Wednesday Gaming Promotion
- What Are Casino Bonuses?
- How Do I Transfer Funds To Poker?
- Sunday Special Gaming Promotion
- How Can I Be Sure The Casino Games Are Fair?
- How do I reset my poker account password?
Retail
- What Are Your Shop Opening Times?
- How Do I Find The Closest BOYLE Sports Shop?
- What is BOYLE Xtra?
- What Are BOYLE Sports General Terms and Conditions?
- How Do I Get A BoyleXtra Card?
- What Is The Retail SSBT Machine Cash Out Feature?