Why Are My Winnings Less Than Expected?

Q: Why are the returns from my bet different from those quoted at the time of bet placement?

A: There could be several reasons why the returns from your bet might differ slightly from those quoted when you placed the bet. These reasons include a Rule 4 deduction, a dead-heat, or an obvious error.


Q: What is a Rule 4 deduction?

A: A Rule 4 deduction is an industry-standard deduction applied to any winning bets when a participant withdraws after the bet has been placed but before the start of the event. This is to reflect the reduced field due to the withdrawal.


Q: What is a dead-heat?

A: A dead heat occurs when two or more participants finish the event in a tied position. Any bets placed on these participants are settled according to dead-heat rules. For example, if three participants tie for the first position in an event, all bets placed on any of the three participants are settled as winners at a third of the stake at the full odds quoted.


Q: What is an obvious error? A: An obvious error is when the odds or line quoted at the time of bet placement are clearly incorrect. After the error is rectified, the bet is resettled at the correct odds.


Q: What should I do if I'm still unsure about the returns from my bet?

A: If you are still unsure about your returns, please contact our Support Team. They can review bet settlement for you and provide further clarification.


If you need to get in touch with BoyleSports customer service, we provide three recommended options:

  • Click Here (Recommended) : For non-urgent inquiries, use our webform. Fill out your name, email address, and a brief message outlining your question or concern. Our customer service team will respond promptly. Alternatively our email can be used care@boylesports.com to submit your query to our support team.
  • Chat: Our live chat service is available 24/7 and offers the quickest and easiest way to reach us. Just click on the "Live Chat" button at the bottom of this page, and our customer service team will be there to assist you.
  • Call: You can also call us directly 24/7 by phone: 
    • For calls within Ireland, dial 1800 220 066
    • UK & Northern Ireland callers can dial 0800 220 066
    • International callers can reach us at +353 42 604 1800

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