Q: What Are Source Of Funds (SOF) Checks?
BoyleSports cares about its customers. That means we care about making your experience playing with us enjoyable, but also that we’re passionate about taking care of you as an individual. Part of that means we need to make sure your activity is affordable as well as fun.
As a regulated operator, we’re also required to perform certain checks to help keep the gambling industry free from crime, as well as making sure it is fair and open and doesn’t lead to harm. Like banks, estate agents and other regulated companies, this means we need to collect certain pieces of customer information for age, identity and funds verification.
Q: What can I do to help?
A: You may find that you’ve been contacted to discuss affordability and the source of your funds. KYC is a routine part of customer due diligence and normally doesn’t take too long to resolve. You can help by speaking to one of our specialist team about how you fund the activity on your account and help us work out the right level of spend for you. Sometimes we’ll ask for documents to verify your information – we’ll always be happy to talk you through the kind of documents you can use.
Q: What if I don’t have any documents?
A: We understand that not everyone will have access to the same documents and that each individual’s circumstances are unique. If you don’t have anything that matches what’s on our list of suggestions (you can see this below), you can get in touch via Customer Services and we’ll help explore your alternatives.
Q: What happens to my documents?
A: We won’t share any of your information or documents with anyone else. As a family business we know that our customers’ confidentiality is paramount - your data is always handled in the utmost confidence. You can read more about our privacy policy here.
Q: Will my account be restricted?
A: In most cases this won’t be necessary. On some occasions we may need to add some temporary conditions to your account that may control the amount you can play or deposit with us – if that’s the case we’ll always aim to help get you back up and running as swiftly as possible. We’ll reach out to let you know what we need, and you can get in touch anytime via 0800 22 00 66 (UK customers), 1800 22 00 66 (Rep of Ireland) or care@boylesports.com if you’ve any questions.
Q: Suggested forms of documentation
A: In most cases, customers will choose to demonstrate their Source of Funds using something that shows their regular income. In cases where they wish to spend some of the proceeds of a windfall, they might instead provide something showing a one off payment. Either way, what’s important is that we find a level where you can enjoy playing without putting your finances or anything else at risk. It’s usually best to discuss your individual circumstances with one or our specialist advisors to work out what’s best.
Some documents that you could use include:
- Recent payslips from your employer
- Contract of current employment
- P60 form or annual tax returns
- Recent bank statements showing regular income or savings
- Evidence of share dividends or inheritance
- Company accounts or evidence of assets held
Q: How can I help make the process go smoothly?
A: We aim to make this process as easy as possible, so it’s important everything we receive is legible and clear. You can help by trying to keep the following in mind:
- When submitting photographs of documents, it’s important to ensure that all 4 corners of the paper can be seen.
- Sending pictures in higher resolution means that all information on your document can be clearly read.
- When sending bank statements, please ensure that your name and account details appear at the top of each page. Should you be sending different documents such as an accountant’s letter or tax return, please make sure that your name and anything else showing your identity are clearly visible.
- Whatever you are able to send, it’s important to capture the whole of the document with no pages missing - this helps avoid unnecessary delays.
- Screenshots of online banking apps can be useful but might not be enough to fully validate your account – that’s because we need to take steps to verify each document we receive, and this can be harder with screenshots than paper documents. If you don’t have any paper documents or aren’t sure what to send, our Customer Service Agents or an Account Manager will be happy to discuss this with you.
Q: How can I contact BoyleSports customer service?
A: We offer three recommended options for contacting our customer service team:
- Webform Link (Recommended) : If you prefer to contact us via email, please use our webform to submit your query. You can access the webform by clicking on the "Contact Us" link located in the footer of our website. Fill out the form with your name, email address, and a brief message outlining your question or concern. Our customer service team will respond to your email as soon as possible.
- Our live chat service is available 24/7 and is the quickest and easiest way to get in touch with us. Simply click on the "Chat" button located at the bottom of this page, and our customer service team will be happy to assist you.
- Call: ROI 1800 22 00 66. UK 0800 22 00 66, international +353 42 604 1800