How Do I Submit Verification Documents?

Q: What should I keep in mind when submitting documents?

A: We strive to make the document submission process as easy as possible. To ensure a smooth verification process, it is important to keep the following points in mind:

  1. When submitting photographs of documents, make sure that all four corners of the paper are visible in the image.
  2. Sending pictures in higher resolution allows us to clearly read all the information on your document.
  3. When sending bank statements, ensure that your name and account details appear at the top of each page. If you are submitting different documents such as an accountant's letter or tax return, ensure that your name and any other identity-related information are clearly visible.
  4. It is essential to capture the entire document without any missing pages. This helps us avoid unnecessary delays in the verification process.
  5. While screenshots of online banking apps can be helpful, they may not be sufficient for fully validating your account. We need to take steps to verify each document we receive, and it can be more challenging with screenshots compared to paper documents. If you don't have any paper documents or are unsure about what to send, our Customer Service Agents or an Account Manager will be happy to assist you and provide guidance.
  6. Please keep these guidelines in mind when submitting your documents. Ensuring legible and clear submissions helps us process your verification efficiently.

If you need to get in touch with BoyleSports customer service, we provide three recommended options:

  • Click Here (Recommended) : For non-urgent inquiries, use our webform. Fill out your name, email address, and a brief message outlining your question or concern. Our customer service team will respond promptly. Alternatively our email can be used care@boylesports.com to submit your query to our support team.
     
  • Chat: Our live chat service is available 24/7 and offers the quickest and easiest way to reach us. Just click on the "Live Chat" button at the bottom of this page, and our customer service team will be there to assist you.
     
  • Call: You can also call us directly 24/7 by phone: 
    • For calls within Ireland, dial 1800 220 066
    • UK & Northern Ireland callers can dial 0800 220 066
    • International callers can reach us at +353 42 604 1800

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