Q: What should I keep in mind when submitting documents?
A: We strive to make the document submission process as easy as possible. To ensure a smooth verification process, it is important to keep the following points in mind:
- When submitting photographs of documents, make sure that all four corners of the paper are visible in the image.
- Sending pictures in higher resolution allows us to clearly read all the information on your document.
- When sending bank statements, ensure that your name and account details appear at the top of each page. If you are submitting different documents such as an accountant's letter or tax return, ensure that your name and any other identity-related information are clearly visible.
- It is essential to capture the entire document without any missing pages. This helps us avoid unnecessary delays in the verification process.
- While screenshots of online banking apps can be helpful, they may not be sufficient for fully validating your account. We need to take steps to verify each document we receive, and it can be more challenging with screenshots compared to paper documents. If you don't have any paper documents or are unsure about what to send, our Customer Service Agents or an Account Manager will be happy to assist you and provide guidance.
- Please keep these guidelines in mind when submitting your documents. Ensuring legible and clear submissions helps us process your verification efficiently.
Q: How can I contact BoyleSports customer service?
A: We offer three recommended options for contacting our customer service team:
- Webform Link (Recommended) : If you prefer to contact us via email, please use our webform to submit your query. You can access the webform by clicking on the "Contact Us" link located in the footer of our website. Fill out the form with your name, email address, and a brief message outlining your question or concern. Our customer service team will respond to your email as soon as possible.
- Our live chat service is available 24/7 and is the quickest and easiest way to get in touch with us. Simply click on the "Chat" button located at the bottom of this page, and our customer service team will be happy to assist you.
- Call: ROI 1800 22 00 66. UK 0800 22 00 66, international +353 42 604 1800