Q: Why do I need to verify my account with BoyleSports?
A: BoyleSports is required by law to confirm that all of its customers are over 18, as part of our compliance with legal and regulatory requirements surrounding customer verification. This helps us ensure the safety and integrity of our betting environment.
Q: What happens if I don't verify my account?
A: If we are unable to verify your age, there may be some restrictions placed on your account. These restrictions could limit your ability to access certain features or parts of our services.
Q: How can I verify my account?
A: There are several options to verify your account at your convenience. Documents can either be uploaded through the 'Verify Account' banner displayed when you log into your Online Account, through Email, or through Live Chat.
Q: What documents are accepted for account verification?
A: We accept the following documents for verification purposes:
- National Driving License
- National ID or Passport (picture page)
- Proof of Address, such as a utility bill or bank statement not older than 3 months, showing the 4 corners/edges.
Q: How do I know my documents have been received and are being processed?
A: Once you submit your document, it is automatically routed safely to our security team, who will review it and update your account accordingly.
Q: How long does it take to process my verification documents?
A: We aim to respond to all received documents within 24 hours. We appreciate your patience during this process, as we work to ensure the safety and security of all our users.
Q: How can I contact BoyleSports customer service?
A: We offer three recommended options for contacting our customer service team:
- Webform Link (Recommended) : If you prefer to contact us via email, please use our webform to submit your query. You can access the webform by clicking on the "Contact Us" link located in the footer of our website. Fill out the form with your name, email address, and a brief message outlining your question or concern. Our customer service team will respond to your email as soon as possible.
- Our live chat service is available 24/7 and is the quickest and easiest way to get in touch with us. Simply click on the "Chat" button located at the bottom of this page, and our customer service team will be happy to assist you.
- Call: ROI 1800 22 00 66. UK 0800 22 00 66, international +353 42 604 1800