Q: Why do I need to verify my account with BoyleSports?
A: BoyleSports is required by law to confirm that all of its customers are over 18, as part of our compliance with legal and regulatory requirements surrounding customer verification. This helps us ensure the safety and integrity of our betting environment.
Q: What happens if I don't verify my account?
A: If we are unable to verify your age, there may be some restrictions placed on your account. These restrictions could limit your ability to access certain features or parts of our services.
Q: How can I verify my account?
A: There are several options to verify your account at your convenience. Documents can either be uploaded through the 'Verify Account' banner displayed when you log into your Online Account, through Email, or through Live Chat.
Q: What documents are accepted for account verification?
A: We accept the following documents for verification purposes:
- National Driving License
- National ID or Passport (picture page)
- Proof of Address, such as a utility bill or bank statement not older than 3 months, showing the 4 corners/edges.
Q: How do I know my documents have been received and are being processed?
A: Once you submit your document, it is automatically routed safely to our security team, who will review it and update your account accordingly.
Q: How long does it take to process my verification documents?
A: We aim to respond to all received documents within 24 hours. We appreciate your patience during this process, as we work to ensure the safety and security of all our users.
If you need to get in touch with BoyleSports customer service, we provide three recommended options:
Click Here (Recommended) : For email inquiries, use our webform. Fill out your name, email address, and a brief message outlining your question or concern. Our customer service team will respond promptly.
- Chat Link: Our live chat service is available 24/7 and offers the quickest and easiest way to reach us. Just click on the "Live Chat" button at the bottom of this page, and our customer service team will be there to assist you.
- Call: You can also contact us directly 24/7 through phone. For calls within ROI, dial 1800 22 00 66. UK callers can dial 0800 22 00 66, and international callers can reach us at +353 42 604 1800.