Q: What does self-exclusion mean and why should I consider it?
A: Self-exclusion is a tool that allows you to take a break from gambling by blocking your access to our betting channels for a period ranging from 6 months to 5 years, as per your decision. This can help you manage your gambling habits more effectively.
Q: How can I initiate self-exclusion on BoyleSports?
A: You can initiate self-exclusion from the 'My Account' section of your account, under the 'Responsible Gambling' tab.
Q: How can I contact BoyleSports customer service?
A: We offer three recommended options for contacting our customer service team:
- Webform Link (Recommended) : If you prefer to contact us via email, please use our webform to submit your query. You can access the webform by clicking on the "Contact Us" link located in the footer of our website. Fill out the form with your name, email address, and a brief message outlining your question or concern. Our customer service team will respond to your email as soon as possible.
- Our live chat service is available 24/7 and is the quickest and easiest way to get in touch with us. Simply click on the "Chat" button located at the bottom of this page, and our customer service team will be happy to assist you.
- Call: ROI 1800 22 00 66. UK 0800 22 00 66, international +353 42 604 1800
Q: What happens when I self-exclude myself from all product offerings?
A: If you self-exclude from all products, you won't be able to make any deposits to your account. Your account will stay blocked until the self-exclusion period expires. We will make all efforts to prevent you from opening new accounts and will also remove you from our promotional mailing list.
Q: What should I do if I'm a BoyleSports mobile user or Social Media follower?
A: If you're using our mobile app or follow us on social media, we advise you to take the necessary steps to stop receiving content from us, such as stop following, or disabling notifications.
Q: Can I set up self-exclusion right away?
A: Yes, you can set up self-exclusion immediately by visiting the 'My Account' section and selecting 'Responsible Gambling'.
Q: Should I exclude myself from other gambling platforms as well?
A: We strongly recommend that you contact any other operators with whom you hold accounts to exclude yourself from their platforms as well. You might also consider using GAMSTOP, a service that helps restrict your online gambling activities by preventing you from accessing gambling websites and apps run by companies licensed in Great Britain.
Q: What happens when the self-exclusion period ends?
A: Once the self-exclusion period ends, you would need to contact us to request to remove the restriction. We strive to prevent customers from opening another account during their self-exclusion period, but we are not responsible for activities that may occur on such accounts if opened.
Please note: Self-exclusion will not be lifted until the exclusion period has completely expired.