Q: How does BoyleSports handle complaints and disputes?
A: BoyleSports takes all complaints and disputes seriously. We are fully committed to addressing any complaints received in a fair, open, and timely manner.
Q: How can I lodge a complaint with BoyleSports?
A: If you wish to make a complaint, you can do so via email at care@boylesports.com, or post to BoyleSports Customer Services (Finnabair Industrial Park, Dundalk, Co. Louth).
Q: How long does it take for BoyleSports to respond to a complaint?
A: We endeavor to respond to all complaints within 24 hours.
Q: What should I do if my complaint isn't resolved to my satisfaction?
A: If your complaint isn't resolved satisfactorily, you can escalate your concerns in writing to the Independent Betting Adjudication Service (IBAS), a UK adjudication service supported by SIS. Further information on how to register your complaint can be found at www.ibas-uk.com/.
Q: What types of complaints can IBAS handle?
A: IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions. However, they do not deal with service-related problems.
Q: Can I escalate my complaint to any other authority?
A: Yes, depending on your registration location:
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Non-UK Registered Customers: You can escalate your concerns to the Gibraltar Gambling Commissioner. BoyleSports fully cooperates with any investigations they may undertake and any rulings they make will be adhered to. More information can be found at www.gibraltar.gov.gi/remotegambling.
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UK Registered Customers: You can escalate your concerns to the UK Gambling Supervision Commission, which deals with relevant enquiries. More information can be found at www.gamblingcommission.gov.uk/.
Q: Does BoyleSports abide by the decisions made by the IBAS and the relevant Gambling Commissions?
A: Yes, BoyleSports agrees to be bound by any decision reached by the IBAS and the relevant Gambling Commissions, provided the full facts have been submitted by you and BoyleSports.
Q: How can I contact BoyleSports customer service?
A: We offer three recommended options for contacting our customer service team:
- Webform Link (Recommended) : If you prefer to contact us via email, please use our webform to submit your query. You can access the webform by clicking on the "Contact Us" link located in the footer of our website. Fill out the form with your name, email address, and a brief message outlining your question or concern. Our customer service team will respond to your email as soon as possible.
- Our live chat service is available 24/7 and is the quickest and easiest way to get in touch with us. Simply click on the "Chat" button located at the bottom of this page, and our customer service team will be happy to assist you.
- Call: ROI 1800 22 00 66. UK 0800 22 00 66, international +353 42 604 1800