At BoyleSports, we take all complaints and disputes seriously. Our dedicated team is fully committed to addressing any grievances you may have in a fair, open, and timely manner. Rest assured that your concerns are our top priority.
Raising a Complaint
If you have any concerns or wish to raise a complaint, we are here to help. You can reach us via email at care@boylesports.com or by post at BoyleSports Customer Services (Finnabair Industrial Park, Dundalk, Co. Louth).
Timely Response
We strive to respond to all complaints within 24 hours. Our goal is to ensure that your concerns are acknowledged and dealt with promptly, providing you with the highest level of customer service.
Escalating Unsatisfactory Resolutions
In the event that your complaint is not resolved to your satisfaction, you have the option to escalate your concerns. You can do so in writing to the Independent Betting Adjudication Service (IBAS). IBAS is a UK adjudication service supported by SIS. Visit www.ibas-uk.com for information on how to register your complaint.
Types of Complaints Handled by IBAS
IBAS provides a free-of-charge service and handles complaints related to betting and gaming transactions. Please note that they do not deal with service-related problems.
Additional Escalation Options
Depending on your registration location, you may have other avenues for escalation:
- Non-UK Registered Customers: You can escalate your concerns to the Gibraltar Gambling Commissioner. We cooperate fully with any investigations they undertake, and we abide by their rulings. Visit www.gibraltar.gov.gi/remotegambling for more information.
- UK Registered Customers: You can escalate your concerns to the UK Gambling Supervision Commission, which handles relevant enquiries. Learn more at www.gamblingcommission.gov.uk/.
Commitment to Transparency and Compliance
Rest assured that BoyleSports abides by the decisions made by IBAS and the relevant Gambling Commissions. However, for us to comply, it is crucial that you provide us with all the relevant facts concerning your complaint.
We are committed to addressing your concerns and ensuring your satisfaction. Contact our Customer Service )for any enquiry.
If you need to get in touch with BoyleSports customer service, we provide three recommended options:
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Click Here (Recommended) : For email inquiries, use our webform. Fill out your name, email address, and a brief message outlining your question or concern. Our customer service team will respond promptly.
- Chat Link: Our live chat service is available 24/7 and offers the quickest and easiest way to reach us. Just click on the "Live Chat" button at the bottom of this page, and our customer service team will be there to assist you.
- Call: You can also contact us directly 24/7 through phone. For calls within ROI, dial 1800 22 00 66. UK callers can dial 0800 22 00 66, and international callers can reach us at +353 42 604 1800.