Q: Why are the returns from my bet different from those quoted at the time of bet placement?
A: There could be several reasons why the returns from your bet might differ slightly from those quoted when you placed the bet. These reasons include a Rule 4 deduction, a dead-heat, or an obvious error.
Q: What is a Rule 4 deduction?
A: A Rule 4 deduction is an industry-standard deduction applied to any winning bets when a participant withdraws after the bet has been placed but before the start of the event. This is to reflect the reduced field due to the withdrawal.
Q: What is a dead-heat?
A: A dead-heat occurs when two or more participants finish the event in a tied position. Any bets placed on these participants are settled according to dead-heat rules. For example, if three participants tie for the first position in an event, all bets placed on any of the three participants are settled as winners at a third of the stake at the full odds quoted.
Q: What is an obvious error? A: An obvious error is when the odds or line quoted at the time of bet placement are clearly incorrect. After the error is rectified, the bet is resettled at the correct odds.
Q: What should I do if I'm still unsure about the returns from my bet?
A: If you are still unsure about your returns, please contact our Support Team. They can review bet settlement for you and provide further clarification.
Q: How can I contact BoyleSports customer service?
A: We offer three recommended options for contacting our customer service team:
- Webform Link (Recommended) : If you prefer to contact us via email, please use our webform to submit your query. You can access the webform by clicking on the "Contact Us" link located in the footer of our website. Fill out the form with your name, email address, and a brief message outlining your question or concern. Our customer service team will respond to your email as soon as possible.
- Our live chat service is available 24/7 and is the quickest and easiest way to get in touch with us. Simply click on the "Chat" button located at the bottom of this page, and our customer service team will be happy to assist you.
- Call: ROI 1800 22 00 66. UK 0800 22 00 66, international +353 42 604 1800