Q: Why do you monitor customer transactions?
A: We monitor customer transactions in accordance with anti-money laundering regulations. As an online gambling platform, it is our responsibility to ensure compliance and maintain the integrity of our services.
Q: What actions may result in the suspension of an account?
A: If we suspect that a customer is depositing or withdrawing funds without engaging in genuine play or legitimate gambling activities, we may temporarily suspend the account. This allows us to conduct a thorough investigation to determine the nature of the transactions.
Q: What happens to the funds in the account during an account suspension?
A: During the investigation period, any funds present in the account will remain there. They will not be accessible for withdrawal or use until the investigation is completed.
Q: How long does the investigation typically take?
A: The duration of the investigation can vary depending on the complexity of the case. We strive to complete the investigation as efficiently as possible while ensuring a thorough examination. We appreciate your patience during this process.
Q: What happens after the investigation is completed?
A: Once the investigation is concluded, we will communicate the findings to the customer. If no wrongdoing is detected, the account will be reinstated, and the funds will be made available for use. If any violations or suspicious activities are identified, appropriate actions will be taken based on our internal policies and regulatory requirements.
Q: Can I contact customer support during the investigation period?
A: Yes, you can contact our customer support team for any inquiries or concerns you may have during the investigation period. They will be able to provide you with updates and assist you accordingly.
Q: How can I contact BoyleSports customer service?
A: We offer three recommended options for contacting our customer service team:
- Webform Link (Recommended) : If you prefer to contact us via email, please use our webform to submit your query. You can access the webform by clicking on the "Contact Us" link located in the footer of our website. Fill out the form with your name, email address, and a brief message outlining your question or concern. Our customer service team will respond to your email as soon as possible.
- Our live chat service is available 24/7 and is the quickest and easiest way to get in touch with us. Simply click on the "Chat" button located at the bottom of this page, and our customer service team will be happy to assist you.
- Call: ROI 1800 22 00 66. UK 0800 22 00 66, international +353 42 604 1800
Please note that account suspensions are conducted to ensure a secure and fair gambling environment for all our customers. We appreciate your understanding and cooperation in complying with our monitoring efforts.