Q: Why do you monitor customer transactions?
A: We monitor customer transactions in accordance with anti-money laundering regulations. As an online gambling platform, it is our responsibility to ensure compliance and maintain the integrity of our services.
Q: What actions may result in the suspension of an account?
A: If we suspect that a customer is depositing or withdrawing funds without engaging in genuine play or legitimate gambling activities, we may temporarily suspend the account. This allows us to conduct a thorough investigation to determine the nature of the transactions.
Q: What happens to the funds in the account during an account suspension?
A: During the investigation period, any funds present in the account will remain there. They will not be accessible for withdrawal or use until the investigation is completed.
Q: How long does the investigation typically take?
A: The duration of the investigation can vary depending on the complexity of the case. We strive to complete the investigation as efficiently as possible while ensuring a thorough examination. We appreciate your patience during this process.
Q: What happens after the investigation is completed?
A: Once the investigation is concluded, we will communicate the findings to the customer. If no wrongdoing is detected, the account will be reinstated, and the funds will be made available for use. If any violations or suspicious activities are identified, appropriate actions will be taken based on our internal policies and regulatory requirements.
Q: Can I contact customer support during the investigation period?
A: Yes, you can contact our customer support team for any inquiries or concerns you may have during the investigation period. They will be able to provide you with updates and assist you accordingly.
If you need to get in touch with BoyleSports customer service, we provide three recommended options:
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Click Here (Recommended) : For non-urgent inquiries, use our webform. Fill out your name, email address, and a brief message outlining your question or concern. Our customer service team will respond promptly. Alternatively our email can be used care@boylesports.com to submit your query to our support team.
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Chat: Our live chat service is available 24/7 and offers the quickest and easiest way to reach us. Just click on the "Live Chat" button at the bottom of this page, and our customer service team will be there to assist you.
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Call: You can also call us directly 24/7 by phone:
- For calls within Ireland, dial 1800 220 066
- UK & Northern Ireland callers can dial 0800 220 066
- International callers can reach us at +353 42 604 1800
Please note that account suspensions are conducted to ensure a secure and fair gambling environment for all our customers. We appreciate your understanding and cooperation in complying with our monitoring efforts.